Order Processing:
Orders will be taken and processed the same working day if completed before 4pm, or the next working day from when payment has cleared. You will receive an email receipt once dispatched.
UK Delivery Information:
We offer Free UK Delivery as standard. Your order will be sent absolutely free via Royal Mail - and generally will be with you within 3 - 5 working days.
Get Priority Delivery to expedite your order processing and dispatch.
One-Day Delivery is available which speeds up delivery to 1 day after processing. Please ensure your order is in BEFORE 3 o'clock.
NOTE: The Royal Mail do not collect from us on Saturdays and DO NOT deliver on SUNDAYS
We also offer a Signed 1- day Service for important packages - this functions in the same way as the One-Day service, but with extra signing security.
International Delivery Information:
For European orders with standard delivery - you should receive your items within 4 - 8 working days - shipping upgrades are available.
For USA/Canada orders with standard delivery - you should receive your items within 5 - 12 working days - shipping upgrades are available.
For everyone else in the world - we generally expect your orders to arrive between 7 - 14 working days. However, please allow up to 21 working days from day of dispatch.
NOTE: These numbers provide an average but you might have to wait longer. We think it's only fair that we warn you of this.
We know you want your picks immediately. We routinely sell quality lock picks at hugely reduced prices and in great quantities. We sometimes even whip our staff to keep them working all through the night. Your orders are coming to you as soon as humanly possible! If you want a chat about some tools or ideas, or are thinking about making an order and aren't sure, drop us a line at hello@ukbumpkeys.com and I'll happily help.
Conditions of Sale
Our products are available to responsible adults over the age of 18 years, for use in professional or hobby lock opening.
We reserve the right to cancel orders without notice.
UKBumpKeys cannot accept responsibility for loss or damage to any property caused by use of our tools, completing a purchase means you understand and agree to this.
International Orders
On your credit / debit card / payment statement, the charge will appear in your local bank currency. Our store will display the price in UK Pounds Sterling. We ship international orders every day. Please select the region correctly so correct taxes and postal rates are applied, any mistakes and you may end up paying extra. Sometimes a Customs Fee is charged, then the package is picked up from the post office, or when it is delivered - unfortunately, we cannot be responsible these fees - check on the internet for any potential fees that might be incurred.
Return / Cancellation / Refund Policy
IMPORTANT: Do not return anything before communicating with us. We will not receive the return and cannot then replace or refund you. Email hello@ukbumpkeys.com to make such arrangements.
If you are unsatisfied you may return anything you purchase from UK Bump Keys for exchange or refund within 14 days of purchase, as long as they are in new condition, which means they have not been used. We will credit your credit/debit card, PayPal account within 30 days of the time we receive your return.
If you receive a defective product from us, email hello@ukbumpkeys.com. Please do not return defective products without authorization. In most cases, a new product will be sent to you, but this is decided on a case by case basis.
Making a return is simple. Please contact us at hello@ukbumpkeys.com to arrange this. You will be liable for return shipping costs and postage & Packaging fees incurred during dispatch.
Books and DVDs are not returnable unless defective. You must notify us within 15 days of receipt.
Order cancellations are possible but not guaranteed. If you request a cancelation and internally it is too late, please refuse the shipment and we will credit your card or issue a refund check when the items is returned to us.
Should you not not receive your order and we choose to send a replacement (which are considered on a case by case basis) we do not offer refunds on such resends.
If the item is not faulty you will be liable for return shipping costs and postage & Packaging fees incurred during dispatch. All returns must be accompanied by a relevant RMA number (to be obtained from our support staff).
Orders are photographed and numbered before dispatch to prevent fraudulent faulty claims.
NOTE: Any attempts to change, interfere with, alter, repair, disassemble any products will void any warranty or return and refunds. If you believe your product is faulty, please speak to us hello@ukbumpkeys.com so we can make it right.
BUYER’S RESPONSIBILITY
Please ensure that you have checked all local laws in regards to the purchase and ownership of lock picks in your area before you buy a lock pick set. It is your responsibility! UK Bump Keys Ltd employees cannot advise you on the legal nature of lock picks. By placing an order, the buyer asserts that the products will be used in a lawful manner and that they are of legal age!